X99 game Terms and Conditions — Complete User Guide

By using x99 game (hereinafter referred to as the "Platform" or "we"), you are deemed to have fully agreed to these Terms and Conditions. These Terms constitute a legally binding agreement between you and x99 game.

X99 game is an internationally licensed online gaming platform. It is your responsibility to be aware of and comply with the laws applicable in your country. x99 game does not support or condone any illegal activity.

Compliance with these Terms and Conditions is mandatory for all registered members. If you do not agree with any of the terms, please discontinue use of x99 game and contact our support team to close your account.

To create an account on x99 game, the following conditions must be met:

• You must be at least 18 years of age.
• Accurate and truthful information must be provided at the time of registration.
• Each individual may only register one account.
• Members of the same household may use separate accounts from the same device, but support must be informed in advance.
• Registering with false or another person's identity is strictly prohibited.

After registration, your email address or phone number must be verified. Certain account features will be restricted until verification is complete. x99 game may request identity documents for additional verification at any time.

X99 game currently supports the following payment methods: Mobile Pay, Nagad, Rocket, and direct bank transfer. Additional methods may be added in the future.

• Minimum deposit amount: ৳100 (one hundred BDT).
• The payment method used must belong to you — using another person's payment method is strictly prohibited.
• Deposits are usually credited instantly; in rare cases, technical delays may take up to 15 minutes.
• There are no additional charges for deposit processing, though your payment provider may apply their own fees.
• X99 game reserves the right to hold suspicious transactions until they have been verified.

Depositing funds for money laundering or fraudulent purposes is strictly prohibited and may result in legal action. x99 game reserves the right to report suspicious transactions to the relevant authorities.

X99 game regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the relevant offer page.

General rules for bonus usage:

• The welcome bonus is available once only, exclusively for newly registered users.
• Each bonus comes with a specific wagering requirement, typically 10–30 times the bonus amount.
• Winnings derived from a bonus cannot be withdrawn until the wagering requirement has been met.
• Bonuses are valid for a limited period; any unused bonus will expire at the end of that period.
• Any attempt to claim bonuses fraudulently will result in permanent account closure.
• X99 game reserves the right to modify or cancel any bonus offer at any time.

All games on x99 game — slots, Live Casino, Sports Betting, fishing, crash — are played at the user's own risk. There is no guarantee of profit from gaming.

• The RTP (Return to Player) for each game is listed in the game's description.
• If a game result is voided due to a technical error, the wagered amount will be refunded.
• If your internet connection drops during a game, the result will be saved on our servers and will be available once you reconnect.
• Using game manipulation or unauthorized software to gain an unfair advantage is strictly prohibited.
• If you discover a bug or error in the x99 game system, report it to support immediately. Any winnings obtained by exploiting it will be reversed.

For Sports Betting, if a match is cancelled or ends before the scheduled time, x99 game will make a ruling in accordance with its own policy. That decision shall be considered final.

The following terms apply when withdrawing funds from x99 game:

• KYC verification must be completed before withdrawals can be processed.
• Minimum withdrawal amount: ৳500 (five hundred BDT).
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawals are processed within 24 hours; for VIP members, within 4 hours.
• Monthly withdrawal limits are determined by your account tier.
• To withdraw earnings from a bonus, the wagering requirements attached to that bonus must be met.

X99 game reserves the right to temporarily hold withdrawals on accounts under investigation for suspicious activity. Funds will be released once the investigation is concluded and the account is cleared.

X99 game believes in responsible gaming. We want all our players to enjoy gaming safely and for fun — never as a source of income or a way to solve financial problems.

• Every account can set daily, weekly, or monthly deposit limits.
• A self-exclusion option is available for temporary or permanent account suspension.
• Accounts can be placed in a cooling-off period for 30, 60, or 90 days.
• X99 game may impose restrictions on an account at its own discretion if suspicious behaviour is detected.

If you are struggling with a gaming addiction, please visit our Responsible Gaming Page or reach out to our support team — we're always here to help.

X99 game reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Registering with false or inaccurate information.
• Creating multiple accounts or attempting bonus fraud.
• Game manipulation or use of unauthorized software.
• Money laundering or suspicious financial activity.
• Abusive behavior toward other users or staff.
• Any violation of applicable law or these Terms and Conditions.

Users may also close their account at any time through the support team. Withdrawing your balance before closure is possible, provided no active investigation is underway.

X99 game is committed to protecting users' personal data. For full details on what information we collect, why we collect it, and how it is used, please refer to our Privacy Policy will receive.

• Your personal information is never sold to third parties.
• Information may be disclosed to authorities in compliance with legal obligations or as part of an investigation into suspicious activity.
• Users may request a copy of their stored personal data at any time.
• Even after an account is closed, certain data may be retained for a specified period as required by law.

X99 game reserves the right to update these Terms and Conditions at any time. Users will be notified of any changes via email or an on-platform notification.

• At least 7 days' notice will be given before any major changes.
• If you do not agree to the updated terms, you will have the option to close your account.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• The date of the most recent update will always be displayed at the top of this page.

If you have any questions or need clarification, support@x99game.bizto email us. Our support team is always ready to assist you.